Table 4 Summary of expectations by prevalence (% positive agreement) and the degree to which they were met (% positive expectations that did not happen)*
From: Patients’ expectations of private osteopathic care in the UK: a national survey of patients
Expectations (%) | Prevalent expectations (>77.5%) | Borderline expectations (72.5-77.5%) | Less prevalent expectations (<72.5%) |
|---|---|---|---|
Meeting positive expectations (%) | |||
Expectations met well or adequately (15-100%) | 21 | 2 | 5 |
Evidence of qualifications | Clear diagnosis | Gentle/ vigorous treatment | |
Information on benefits | Privacy for undressing | Symptoms improved | |
Involvement in decisions | Pain-free treatment | ||
Self-management advice | |||
Explanation of treatment and of cause of problem | |||
Comfortable waiting area | |||
Choice of appointment time and osteopath | |||
Value for money | |||
Case History taken | |||
Manual examination | |||
Empathy, respect and listening | |||
Able to ask questions | |||
Borderline (10–14.9%) | 3 | 2 | 1 |
Prevention advice | Discomfort after treatment | Initial estimate of treatments required | |
Other patients treated at same time | Pre-visit information | ||
Home exercises advice | |||
Poorly met (<10%) | 8 | 0 | 8 |
Informed of complaints procedure; risks; confidentiality | Negotiate cost Gown or towel provided | ||
Communication with GP | Electrotherapy | ||
Disability access | Gender of osteopath | ||
Referral on | Able to have chaperone | ||
Asked about prior treatment effects | Consent form | ||
Telephone advice | Worse after treatment | ||
Initial prognosis |