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Table 4 Client satisfaction - Distribution of responses (%) and item mean values of each item on the CSQ-8 (N = 18)

From: A pilot study on the effects of a team building process on the perception of work environment in an integrative hospital for neurological rehabilitation

Item Strongly Negative % Moderately Negative % Moderately Positive % Strongly Positive % Missing % Item Mean (SD)
1. Quality of Service 0 0 44.4 55.6 0 3.56 (0.51)
2. Service desired 0 0 66.7 27.8 5.5 3.29 (0.47)
3. Program met needs 0 0 61.1 38.9 0 3.39 (0.50)
4. Would recommend program to friend 0 0 27.8 72.2 0 3.72 (0.46)
5. Amount of help received 0 0 38.9 61.1 0 3.61 (0.50)
6. Services helped with problems 0 0 44.4 55.6 0 3.56 (0.51)
7. Overall satisfaction 0 0 44.4 55.6 0 3.56 (0.51)
8. Would return if in need 0 0 27.8 72.2 0 3.72 (0.46)
     Total score 28.41 (2,95)